Cotton candy is highly sensitive to heat, as it can cause shrinkage. If you leave your order in a hot car or expose it to direct sunlight at home, the cotton candy is likely to decrease in size. However, cold temperatures do not affect cotton candy at all. We want to be transparent and let you know that we cannot guarantee the exact condition of your cotton candy upon arrival, but we take great care in packaging, and it should still be in a similar size and shape as when it was shipped.
FREQUENTLY ASKED QUESTIONS
Got questions? We’ve got answers! Check out our Frequently Asked Questions (FAQ) below to find quick answers to common questions. Can’t find what you’re looking for? Don’t worry; just contact us and we’d be happy to answer any questions that you might have!
COTTON CANDY
Our tubs of Cotton Candy have a shelf life of approximately 4-6 months, while full-size bags are best consumed within 1 week. To ensure the freshness and quality of your cotton candy, it’s essential to keep it away from any sources of heat.
Yes, we take great pride in crafting our cotton candy with the utmost care and attention to detail. Each order is freshly made to ensure the highest quality and taste.
Certainly! We offer the flexibility to mix and match flavors for bulk orders, allowing you to create a diverse and delightful assortment for your event or celebration.
Absolutely! Feel free to reach out to us during our business hours, which are Monday through Saturday, from 9 am to 5 pm. Give us a call or drop us an email anytime, and we’ll be more than happy to assist you.
Please call us to cancel your order within 24 hours of placing your order.
Yes, we do offer Gift Certificates. Email us at sales@rheassweetshoppe.com to work out the details. We offer printed Gift Certificates or ones that we email you and you can print off.
We ship with USPS for most orders. We can also ship with UPS for larger orders. We will pick the most affordable option for you unless requested otherwise.
Unfortunately, we cannot accept returns on cotton candy and candies as they are food products. On non-food items, we can discuss a replacement or an exchange. Feel free to contact us via email. We appreciate your understanding!
CATERING
We can schedule up to 3 months in advance. We would prefer a 2 weeks’ notice. If your event is sooner than 2 weeks, feel free to call us and see if there is an open spot in our schedule.
Yes, we require a 50% deposit before the day of the event. Please email with any questions on how to make that deposit.
We serve the Duchesne County area within 20 miles of Duchesne. We do charge a travel fee if your event is more than 30 miles away from Duchesne, UT. Email with questions concerning this.
Deposit is refundable up to 14 days prior to your event. If you must cancel within the 14 days of your event, you can use your deposit money towards a future event or an order within a year.
Please give us 24 to 48 hours to get back to you.
We supply all we need for your event. All we need from you is a good, direct electrical outlet. If one is not available, we can supply our generator.
GIFT BASKETS
Yes, please do! Fill your shopping cart with what you would like in your gift basket, then add the custom gift basket option from Gift Baskets. We will do the rest! We make gift baskets, custom made, to your needs and wants. Some of our products online are not exactly as pictured but we will pick something that is very similar to please your special someone. Please note: Gift Baskets are 6×8 inches in size but they do hold quite a bit. If your gift basket items exceed the size of the basket, we will use a nice brown bag with a bow. See Gallery for a sample.
We avoid chocolate during the summer as we cannot avoid the chocolate melting. We apologize for this.
We can deliver to Uintah Basin Hospital for an additional fee of $15.
We can deliver for an additional fee of $15.
Yes! We encourage a personalized note! You can call us or email us your message with your order.
No, we do not. We are not licensed to sell alcohol. It is also illegal to ship alcohol in Utah.